Accessibility Statement

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Accessibility statement

This statement applies to content published on the crbonline.gov.uk domain. It does not apply to content on www.gov.uk or service.gov.uk subdomains (for example, www.registertovote.service.gov.uk).

This website is run by the Disclosure & Barring Service. It is designed to be used by as many people as possible. The text should be clear and simple to understand. You should be able to:

How accessible this website is

Parts of this website are not fully accessible. For example:

Disclosure & Barring Service are responsible for making sure it meets the accessibility regulations. We will update the statement when issues are fixed or when we expect them to be fixed.

Feedback and contact information

Tell us if you need information in a different format.

In your message, include:

You can request a PDF in an accessible format from its page. Click ‘Request an accessible format’ to contact the organisation that published the document.

You can also view the organisation’s accessible document policy to report any problems or request documents in an alternative format.

Reporting accessibility problems with this website

If you find any problems that are not listed on this page or you think we’re not meeting the accessibility requirements, contact us

Enforcement procedure

If you contact us with a complaint and you’re not happy with our response contact the Equality Advisory and Support Service (EASS).

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

Technical information about this website’s accessibility

Disclosure & Barring Service is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non-accessible content

The content listed below is non-accessible for the following reasons

  1. Non-compliance with the accessibility regulations
    • Some tables in content do not have table row headers when needed. This means assistive technologies will not read the tables correctly. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships).
    • Images on some pages do not always have suitable image descriptions. Users of assistive technologies may not have access to information conveyed in images. This fails WCAG 2.1 success criterion 1.1.1 (Non-text Content).
    • Some pages have duplicate titles. This may make it difficult for users to orientate themselves and find the right content. This fails WCAG 2.4.2 success criterion (Page Title).
    • The change in the default written language is not correctly identified on some pages. This means screen readers will not read content correctly. This fails WCAG 2.1 success criterion 3.1.2 (Language of Parts).
    • Translation Navigation is inconsistently named. This fails WCAG 2.1 success criterion 3.2.4 (Consistent Identification).
    • Some pages cannot be found through more than one type of navigation. This fails WCAG 2.1 success criterion 2.4.5 (Multiple Ways).
    • Some pages have inconsistently-placed language navigation. This fails WCAG 2.1 success criterion 3.2.4 success criterion (Consistent Identification).
    • Some content looks like headings but is not. This makes it difficult for screen reader users to navigate the page. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships).
    • Some pages have poor colour contrast. This fails WCAG 2.1 success criterion 1.4.1 (Use of Colour).
    • Many documents are in less accessible formats, for example PDF.
    • adjacent links to the same pages means it’s not easy to navigate using keyboard alone - this fails WCAG 2.1 success criterion 2.1.1 (Keyboard)
    • some forms controls are not detectable by screen reader software - this fails WCAG 2.1 success criterion 4.1.2 (Name, Role, Value)
    • some pages are missing a heading - this fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships)
  2. PDFs and non-HTML documents

    3. Many documents are not accessible in a number of ways including missing text alternatives and missing document structure.

    View the accessible document policy of the organisation that published the document to report any problems or request documents in an alternative format. If more than one organisation is listed, view the accessible document policy of the first.

  3. Disproportionate burden

    4. We believe that fixing the accessibility problems with some content would be disproportionate because significant developments are planned as part of our 2025 strategy.

How we tested this website

We use the Web Content Accessibility Guidelines V2.1 level A and level AA to test the accessibility of the DBS services.

We used the Website Accessibility Conformance Evaluation Methodology (WCAG-EM) approach to decide on a sample of pages to test.

What we’re doing to improve accessibility

Departments and agencies are assessing content which fails to meet the Web Content Accessibility Guidelines version 2.1 AA standard. We will update this page when issues are fixed.

Preparation of this accessibility statement

This statement was prepared on 1st June 2022.